terms-and-conditions

Terms & Conditions

Introduction

Welcome to Banaras Saree Store. By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or placing an order.

Banaras Saree Store reserves the right to modify these Terms & Conditions at any time without prior notice. Any updates will become effective immediately upon publication on this page. Continued use of our website constitutes your acceptance of the revised terms.

Website Usage

By using this website, you agree to:

  • Use the website only for lawful purposes.
  • Provide accurate and complete information while placing an order.
  • Not misuse, disrupt, or interfere with the website's functionality.
  • Not copy, reproduce, distribute, or exploit any content without prior written permission from Banaras Saree Store.

Product Information

We make every effort to display our products, colors, and descriptions as accurately as possible.

Please note:

  • Product colors may vary slightly due to monitor or mobile screen settings.
  • Handcrafted, woven, or embroidered products may have minor variations that reflect their authentic craftsmanship.
  • Product availability is subject to stock.

Banaras Saree Store reserves the right to discontinue or modify products without prior notice.

Pricing

  • All prices are displayed in Indian Rupees (INR) unless otherwise specified.
  • Prices are subject to change without prior notice.
  • Applicable taxes and shipping charges, if any, will be calculated during checkout.

Order Confirmation

Once your order is successfully placed, you will receive an order confirmation via Whatsapp, email or SMS.

Receiving an order confirmation does not guarantee acceptance of your order. Banaras Saree Store reserves the right to cancel or refuse any order due to:

  • Product unavailability
  • Pricing or technical errors
  • Payment issues
  • Suspected fraudulent activity

If your order is cancelled after payment, the applicable refund will be processed promptly.

Payments

We accept secure payments through approved payment gateways, including:

  • UPI
  • Credit & Debit Cards
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (At our store location Banaras Saree Store 101, Vikram Tower, Sapna Sangeeta, Indore, 452001)

Orders are processed only after successful payment verification, except for eligible Cash on Delivery orders.

Shipping & Delivery

We strive to dispatch all confirmed orders as quickly as possible.

Delivery timelines may vary depending on:

  • Product availability
  • Customization requirements
  • Delivery location
  • Courier partner operations

While we make every effort to deliver within the estimated timeframe, delays caused by unforeseen circumstances are beyond our control.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

📞 Phone: Ph: +91 7470628666, Ph: +91 9009244424, 0731 403 8845 (Landline)

Once an order has been shipped, cancellation requests may not be accepted. Please refer to our Return & Exchange Policy for further assistance.

Returns & Exchanges

Returns or exchanges are accepted only in accordance with our Return & Exchange Policy.

Customers are requested to inspect their order upon delivery and report any damaged, defective, or incorrect product within the specified time mentioned in the policy.

Returned products must be:

  • Unused
  • Unwashed
  • In their original packaging
  • With all tags and accessories intact

User Accounts

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Ensuring the accuracy of your account information.
  • All activities carried out through your account.

Please notify us immediately if you suspect unauthorized access to your account.

Intellectual Property

All content available on this website, including:

  • Logos
  • Images
  • Product photographs
  • Graphics
  • Videos
  • Text
  • Designs

is the exclusive property of Banaras Saree Store and is protected under applicable intellectual property laws.

Unauthorized use, copying, or distribution is strictly prohibited.

Limitation of Liability

Banaras Saree Store shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of this website
  • Delayed deliveries
  • Temporary website downtime
  • Third-party courier delays
  • Technical errors beyond our control

Our maximum liability shall be limited to the amount paid for the purchased product.

Privacy

Your personal information is collected and used only in accordance with our Privacy Policy. We are committed to protecting your information and ensuring secure online transactions.

Force Majeure

Banaras Saree Store shall not be held responsible for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Pandemic-related disruptions
  • Strikes
  • Transportation delays
  • Technical failures
  • Acts of God

Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Indore, Madhya Pradesh.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Banaras Saree Store
📍 Vikram Tower, 101/102, Sapna Sangeeta Road, Old Agarwal Nagar, Indore, Madhya Pradesh – 452001
📞 Phone: Ph: +91 7470628666, Ph: +91 9009244424, 0731 403 8845 (Landline)
✉️ Email:  info.banarassareesstore@gmail.com