faqs

Frequently Asked Questions

How do I place an order?

Browse our collections, select your preferred product, choose the required options, and add it to your cart. Proceed to checkout, enter your shipping details, and complete your purchase using your preferred payment method.

Do I need to create an account?

No. You can place an order as a guest. However, creating an account allows you to save addresses, track orders, and enjoy a faster checkout experience.

How can I view or update my shopping cart?

Click the Cart icon at the top of the website to review your selected items. You can easily update quantities, remove products, or continue shopping before checkout.

How can I update my account information?

Sign in to your account and visit the My Account section. From there, you can update your personal information, saved addresses, and other account details anytime.

How will I know my order has been confirmed?

Once your order is successfully placed, you will receive an order confirmation via email or SMS with all the purchase details. For Cash on Delivery orders, our team may contact you for verification.

How long does delivery take?

Orders are typically processed within 2–5 business days. Delivery timelines vary depending on your location and the product selected. Estimated delivery information is available on each product page.

How can I track my order?

Simply log in to your account and visit My Orders to view your order status. You will also receive tracking details once your order has been dispatched.

Do you offer free shipping?

Yes, we offer free shipping on eligible orders. Shipping charges, if applicable, will be calculated and displayed during checkout based on your order value and delivery location.

What is your return and exchange policy?

If you receive a damaged or incorrect product, please contact our customer support within 24 hours of delivery. Eligible products can be exchanged according to our Return & Exchange Policy. Please ensure the item is unused and returned in its original condition.

Is there a minimum order value?

No. You can shop for any amount unless otherwise specified during promotional offers.

Which payment methods do you accept?

We offer secure payment options including:

  • Credit & Debit Cards
  • UPI
  • Net Banking
  • Popular Digital Wallets
  • Cash on Delivery (Available for select locations)

Do you have a physical store?

Yes. Visit our showroom in Indore, Madhya Pradesh, to explore our complete collection of Banarasi sarees, bridal lehengas, designer suits, and ethnic wear with personalized assistance from our experienced team.