shipping-and-returns-policy

Shipping, Returns & Refund Policy

Shipping Policy

At Banaras Saree Store, we strive to deliver every order safely and on time. Delivery timelines may vary depending on product availability, customization requirements, and your location.

Shipping Within India

Order Type Estimated Dispatch Time
Ready-to-Ship Products 5–10 Business Days
Customized Products (Blouse Stitching, Fall & Pico, etc.) 10–15 Business Days
Made-to-Order / Pre-Order Products 30–40 Business Days

International Shipping

Order Type Estimated Dispatch Time
Ready-to-Ship Products 5–10 Business Days
Customized Products 7–15 Business Days
Made-to-Order / Pre-Order Products 30–45 Business Days

Delivery timelines are estimates and may vary based on customs clearance, courier services, or destination.

Shipping Charges

  • Free Shipping may be available on eligible orders within India.
  • International shipping charges, if applicable, will be calculated during checkout.
  • Any customs duties, import taxes, or local charges for international shipments are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via Whatsapp, email or SMS, allowing you to monitor your shipment in real time.

Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Natural disasters
  • Government restrictions
  • Public holidays
  • Festivals
  • Courier disruptions
  • Weather conditions
  • Customs clearance (International Orders)

Banaras Saree Store shall not be held liable for delays caused by such events.

Order Cancellation

  • Orders may be cancelled within 24 hours of placement, provided they have not entered processing or dispatch.
  • Customized, stitched, or made-to-order products cannot be cancelled once production has begun.
  • Approved cancellations will be refunded after deducting applicable payment gateway or transaction charges, if any.

Return & Exchange Policy

Your satisfaction is important to us.

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.

Eligible Returns

Returns or exchanges may be accepted if:

  • The product received is damaged during transit.
  • You received an incorrect item.
  • The product has a verified manufacturing defect.

The item must be:

  • Unused
  • Unwashed
  • In its original condition
  • With all tags, packaging, and invoice intact

Non-Returnable Products

The following items are not eligible for return or refund:

  • Customized or stitched products
  • Blouse-stitched sarees
  • Sarees with Fall & Pico completed
  • Made-to-order or pre-order products
  • Bridal wear
  • Products showing signs of use, alteration, or damage after delivery
  • Clearance or sale items (unless damaged or defective)

Return Process

To request a return or exchange, please email our customer support with:

  • Order Number
  • Product Name or SKU
  • Reason for Return
  • Photos showing the issue (if applicable)

Our team will review your request and guide you through the next steps.

Return Shipping

Unless the return is due to our error (incorrect, damaged, or defective product), customers are responsible for return shipping costs.

We recommend using a trackable courier service, as Banaras Saree Store is not responsible for products lost during return transit.

Refund Policy

Once the returned product is received and passes our quality inspection:

  • Refunds are processed within 5–7 business days.
  • Refunds will be issued to the original payment method whenever possible.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

In some cases, store credit may be offered as an alternative refund option.

Customized Products

Customized products are specially prepared according to customer requirements.

Because of this, they are not eligible for returns or refunds unless there is a manufacturing defect or an error on our part.

If a customization issue occurs due to our mistake, we will:

  • Arrange necessary alterations, or
  • Replace the product where possible, or
  • Offer an alternative product of equal value if replacement is unavailable.

Product Colors & Appearance

We make every effort to display our products as accurately as possible.

However, slight variations may occur due to:

  • Screen resolution
  • Mobile display settings
  • Studio lighting
  • Natural fabric textures
  • Handwoven craftsmanship

These minor variations are normal and should not be considered product defects.

Need Assistance?

For any questions regarding shipping, returns, or refunds, please contact us:

Banaras Saree Store
📍 Vikram Tower, 101/102, Sapna Sangeeta Road, Old Agarwal Nagar, Indore, Madhya Pradesh – 452001
📞 Phone: +91 731 403 8845
✉️ Email:  info.banarassareesstore@gmail.com